Returns & Exchanges

At Oddbox Market, we strive to deliver the freshest rescued produce directly to your door. Due to the perishable nature of our products, we offer a flexible credit or refund policy for items that do not meet our quality standards.

Return Process

• 1.
  Inspect Your Delivery

  Check your box as soon as it arrives and identify any items that are damaged or missing from your order.

• 2.
  Document the Issue

  Take clear photos of the specific produce or packaging issues to help our quality control team improve future shipments.

• 3.
  Submit a Claim

  Contact our support team within 24 hours of delivery via the 'Help' section in your account dashboard with your order details.

• 4.
  Receive Credit or Refund

  Once approved, we will apply a credit to your next box or issue a refund to your original payment method within 3-5 business days.